This Privacy Policy is to share with our respected customers in order for you to understand how Chance Homeware collects and processes the information that you share in the website and mobile application when using our services. We are thoughtful about the personal information we ask you to provide as well as the personal information that we collect about you through the operation of our services.

We would like you to review this Privacy Policy before submitting any relevant information to us. If you choose to use our service and access to our website as well as mobile application, this means that you have accepted the practices clearly described in this Privacy Policy. Otherwise, please do not provide it to us and do not access to any platform which is relevant to us.

What personal data we collect and why we collect it

Personal Information

Personal information refers to the information which can personally identify you, such as your name, email address and contact number.  We need it to process your order and payment, ship the order, provide you with technical support and assistance, and communicate with you about the purchase by email. All the personal information is stored and retained as reasonably required to serve you and operate our business function.   

You may review, update, or modify your account information, including individual profile and contact details, at any time by logging into your account. It is your ultimate choice to provide us your personal information. If you opt not to facilitate us with the requested information, we may not be able to provide you with the services.


When you leave us comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We use your information for analytics and measurement in order to continuously improve our services and customer relations. We need to understand how our services are used so that we are able to improve the customer experience through making  improvements to our website or user interface. Using the information provide to us through your purchases, feedback, and suggestions, it allows us to provide you with a more personalized shopping experience and also to improve our services and customer relations.

Who we share your data with

In order to serve our customers better, we may, at times, contract with other companies to help us process information as well as to provide us with other services. Their assistance can help us fulfill customer orders, manage, store and enhance customer data, send marketing, run promotions, and provide other services. The legal basis for this sharing of your information is our legitimate interest in providing our services efficiently and effectively.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. Make sure that all the details and contact information maintained in your account are correct. You are responsible for all activities that occur under your account or password. As a result, it is important for you to protect against unauthorized access to your password and to your computer. Do remember to sign off after using a computer that others may have access to.

How we protect your data

We protect your personal information by :

(i)    Restricting access to personal information

(ii)   Maintaining technology products to prevent unauthorised computer access

(iii)  Securely destroying your personal information when it is no longer needed for our record retention purposes.

To further secure your credit card, we also don’t keep details of your credit card information,including the security code (or CCV number) that you need to input in order to complete an order using your credit card.

What third parties we receive data from

The site also may include an activity feed, social media buttons and widgets, such as the Facebook “Like” button or the “Share This” button. These features may collect and display your personal information, your IP address and the page you are visiting on the site and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on the site and your interactions with them are governed by the privacy policy of the third party that provides the feature.

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